Account Credit is added to your family's account in certain situations and may be used as an alternative form of payment.
When you may receive Account Credit:
- Refund for a cancelled order (instead of receiving credit back to a credit card)
- Refund if any fees end up being reduced, for example on a band trip
- Granting of fee waivers or other financial assistance as approved by the Apex Band Boosters board.
How do I use my credit?
When you purchase an item on our website, if you have credit available, it may be used as a form of payment when you check out. You can enter any amount up to the total. The balance, if any, can be paid with other forms of payment.
How much credit do I have?
- Login to the website or mobile app.
- If you have credit, you may see a banner indicating the amount.
- For more detail, or if the banner does not appear, navigate to the Account Credit page via the website or app menu, My Account > My Profile, then click on the Account Credit tab. You can see your current credit balance, when and why you received the credit and orders on which you used the credit.
If you believe you should have received credit that does not appear, please contact: studentaccounts@apexhighband.org and/or president@apexhandhigh.org.
Please include:
- The login email
- If using browser or mobile app
- Any error messages or problem details.
